An IT Engineer with experience in technical support and IT administration, studying DevOps methodology, and in the future, I hope to become a master in this area.

Professional Experience

Basic responsibilities:

• Administration of employee and company resource access;
• Administration of Jira server, creating automatization workflow;
• Writing Bash / Python scripts to automate routine processes;
• Administration of external hostings and managing DNS records for all company websites;
• Providing employee support and troubleshoot websites issues;
• Setting up DNS zones in Cloudflare;
• Collaboration with the DevOps team to build and optimize processes in the company;

And this is just a tiny part of what I have to deal with in this position, but every time I am thrilled to receive new challenges and participate in solving complex tasks.

Basic responsibilities:

• Monitoring services and network status, identifying issues with related departments;
• Providing remote technical support, processing requests, and advising subscribers by phone and email;
• Diagnosing malfunctions and assisting with subscriber equipment setup (D-Link, Tp-Link, ZyXEL, MikroTik, TV-BOX);
• Submitting requests for service connection, repair, and equipment configuration;
• Documenting actions.

Challenges:

• Completed an internship in the NOC department, where I learned how to configure switches, routers, and debug networks.

Skills

Soft skills

• Excellent teamwork player
• Responsibility and punctuality
• Adaptability
• Time management

Operating systems

• Linux
• MacOS

Clouds

• AWS
• GCP

Techs skills

• Terraform, Ansible, Docker, Github Actions, Nginx,
  Networking, Virtualization, Vagrant.

Programming languages

• Python scripting
• Bash

English

• B1 (Intermediate)

Education:

Hobbies:

Sports

• Fitness
• Boxing
• Basketball
• Ping-pong

Blogging

• I have started a DevOps-themed blog

Travel

• I love exploring new and interesting places, as well as adoring mountains, hiking, and snowboarding.